Withdrawal and Refund Policy

Withdrawal and Refund Policy

To withdraw funds from account, the Client shall submit a withdrawal request from his/her personal profile. In order to fill in the withdrawal request properly, the Client shall choose one of the withdrawal methods shown in the list and specify all the necessary details. After the Client submits a withdrawal request, such request will be assigned a “Requested” status. When the request is being processed, it has an “In Process” status. After the “In Process” status is assigned, the requested funds will be debited from the Client’s account balance. After the withdrawal request is assigned a “Processed” status, the requested funds will be transferred to the payment system.

Withdrawal requests are processed by the financial department of our company one-at-a-time. The processing time depends on the withdrawal method . We reserve the right to increase the processing time; in such case, we shall notify the Client via any contact method specified by the Client in his/her profile.

The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account. In case where it is technically impossible to withdraw funds to the payment system that was used to deposit funds, the payment method shall be chosen by us according to the Client’s wishes. In such case, the payment details shall meet the conditions specified by the Client in his/her personal info.

The Client is fully responsible for the information he/she provides to us through the withdrawal request. If the Client uses crypto currencies for making deposits, withdrawals shall be made through cryptocurrencies. Withdrawals to a crypto wallet have greater priority than other types of withdrawals.